I am writing you this note to thank you for your excellent service. It is rare to find an organization that can do it "'all" right. You and your staff did.
My in store experience was amazing. I was greeted by Tom the minute I walked in the door. He made me feel so at home. I was given samples to take home and was assured that if needed, he would come out and walk me through my choices.
The next day I popped in and Robin treated me like I was her customer. She and I had samples lying all over the floor. She even insisted on loading them in my car to take home for a visual.
When I finally made my choices, Tom came out and took measurements and quoted prices. He discussed the amount of time it would take to do the work and we chose a date.
On the appointed date, Henry and David showed up, right on time. They were so very nice. They took extra care with moving my furniture and placing things back exactly as I wanted them. They worked diligently the entire time they were here. I was treated with respect and courtesy by both gentlemen. They obviously know their trade as they worked so well together. The most efficient workers I have ever had the pleasure to have in my home.
Should you ever be in need of any recommendations, please feel free to call on me. I would be more than happy to recommend your company.
Our experience with Butler Floor & Carpet has been nothing but pleasant. Robin's pleasant customer service continued through the carpet installation. Your installers, Dave and Henry, were timely, professional, and just a pleasure to have in our home. They took great care moving our furniture and during the installation to ensure there was no damage done. They did a terrific job tidying up as they progressed through the house. They were excellent representatives of your company.
Joyce and Rick Vinroe
From our first meeting with Robin to the demo to the install - these people are great. Once Robin knew what we wanted, she would pull tile boards off the racks every time we went to the showroom, pick up and drop samples off, order larger tile samples so we could get a better look at the pattern/print - this went on for weeks until we finally picked one. I'm not sure how she never lost her patience with us because I was getting annoyed with myself. She even brought Jim out to make sure the removal of a porcelain floor from an old turgonol floor could be done. On demo day, Greg and Clayton did an outstanding job of removing my old tile and not damaging anything in my kitchen. They kept the dirt contained and did a great job of cleaning up the demo dust. Jake is a young installer that is meticulous and my definition of a professional perfectionist. He is not happy unless you are happy. This was not a small job for a residence, my kitchen is over 450 square feet. I am ecstatic over the end result. The price was less than expected, the service was much better than expected and my new floor is gorgeous. I cannot say enough about this company, their staff and their work. This will be my only stop for any future flooring needs. Thank you all.
Cheryl and Larry Mazza
My experience with Butler Floor and Carpet was excellent. Robin took care of helping to choose carpet for our home a few years back. She was very kind, patient, and accommodating, even coming to our home to help with color choices. Later, the installer was very good, as well. Everything was done perfectly and to my satisfaction. Incidentally, the carpet is holding up beautifully. Thank you Butler Floor and Carpet. We will be seeing you for any future needs that may arise.
We have been clients of Butler Floor and Carpet since moving to Butler 5 years ago. They re-carpeted the whole house, re-did the floor in the basement and replaced our sun room floor this year. The work was top notch! We were amazed at the care the installers took to make sure the job was done right and the way we wanted it. We will use Butler Floor and Carpet again, next time we have a project that needs done.
I just wanted to thank you again for taking the time and assisting me with my carpet selection for yet another replacement. I appreciate all your time and efforts in locating my color and style. Jim and Robin always go above and beyond and that is why we come back to Butler Floor and Carpet again and again.
I would like to thank you for all of the work your guys did this summer. You were a big help with a fast response. I am looking forward to working with you next summer.
Thank you all for the excellent service received. The installation, finish work and clean-up were phenomenal.
Robin, was stellar. Her knowledge of the product, years of experience, and friendly, caring attitude made dealing there a joy! The carpet is installed, and looks great.
Jacob, the installer did an impeccable job his attention to detail is top notch. Couldn't ask for a nicer gentleman to do work for you. Robin was also very pleasant to deal with, very knowledgeable and willing to help with any situation that arose.
Wonderful -- excellent job -- would highly recommend. Prompt - Professional -Easy to work with.
Excellent installers were courteous and efficient.
Great - Everything from the sales cycle to installation. Very professional, courteous and punctual!
The sales staff is professional, courteous and efficient. The installation staff was incredible. Very efficient, professional, and accurate during installation of both carpet and flooring. The most recent installer was punctual, courteous, and mindful of keeping other areas clean. The installation had a few challenges, and the installer was able to adjust and work to ensure that we had the best installation completed on time and within the estimated costs.
Mary Alice Koeneke
Butler Floor is a Great company to do business. The people are great to work with.
From the consultation to the install everything was handled in a professional manner. Very quick process. Installers were nice and very respectful of our home. They made sure everything was done to our expectations. Flooring looks great! We have had several compliments. We will be using them again in the future!
Butler Floor and Carpet has done several floors for me and I have never been disappointed.
Awesome people. Great knowledge, very professional, helpful in every way.
Excellent company, This service is impeccable and the carpet and flooring are very high quality.
Loved working with Jim. He spent all the time we needed to understand the differences in carpet and tile. We will be back!
Sean and Erika Wright
Thank you for the beautiful job your men did laying the carpet. I'm so satisfied and will recommend your company anytime.
Great price, fast service, courteous installers.
Very pleased with the results; from purchase to installation of your product.
David and Mary Downs
Very happy with the carpet and the vinyl flooring. Your installers were very conscientious and did an excellent job.
The best carpet and service in the Butler area is Butler Floor!
Very professional company - easy to work with.
Dave and Linda McDowell
Love the product and the installer was very nice and did an excellent job. Great, professional experience.
Your store and the folks that make it successful are characters... characters of the finest kind. They are knowledgeable, honest, dependable, genuine and truly care about the work they do.
I am very pleased with the work your tow med did laying the carpet. I also appreciated how mannerly they both were.
Very good installers; patient and good work. Good carpet. Great service. We are very happy.
Just [wanted] to make you aware of the excellent job done by Tom Ball, Dave and the other installer. From the first time I stepped foot in your store and met Tom, to the last visit by Dave, I have nothing but wonderful things to say about your business, your staff and the service. My husband and I built our home 23 years ago and most recently updated it short of a new roof. Obviously along the way we have paid attention to maintenance needs and have met some real characters or shall I say questionable characters along the way. Your store and the folks that make it successful are characters…… Your store and the folks that make it successful are characters……characters of the finest kind. They are knowledgeable, honest, dependable, genuine and truly care about the work they do.
I cannot tell you how nice it is to be respected while dealing with a service issue. Thank you Butler Flooring for reminding me that decency, hard work, credibility and accountability still matter. Thank you for being a part of our renovations and for making the journey so easy. Best to all!
"The installers were absolutely great. Not only did they do a great job, they helped my elderly husband put heavier items back in place. Very thoughtful and kind!"
"In the world of DIY, Big box stores carry limited selections, would recommend Butler Floor & Carpet to everyone who wants a face to face conversation to help with selections, discuss quality of product and make suggestions for what looks best in the home. I especially appreciated Robin’s input on how to transition between different flooring types in my home."
"We love our carpet. Look and feels great. Les, Robin and Domenic were wonderful and we were very happy with everything."
"We are very pleased with the quality of our carpet! Installation was done in a timely and efficient manner!"
Tim and Debbie Drennam
"I had a quote from another company before coming to you, Robin made this sale! She was extremely knowledgeable, professional and courteous. She followed through with everything in a timely manner. A wonderful experience."
John and Sue Shedio
"Everyone I met at Butler Floor was kind, courteous and very professional"
"You always do great work and are pleasant to work with"
"Professional, super nice, very knowledgeable and on time service. Keep doing what you are doing!"
"The installation man we fastidious!"
Brad & Phyllis Smith
"Tom and Robin were helpful in choosing the color and quality for our carpet. Both very professional! Carpet installer and helper were right on time, stuck to the task, cleaned up and were on their way. No time was wasted with idle conversation. Very pleased with the carpet! Now onto the next room."
"Throughout our addition project we have had many disappointments with multiple contractors and businesses, working with your company has been a wonderful experience. From start to finish it was a smooth process. Everyone we have talked to has been friendly and professional…and actually showed up to do the job we agreed on. After all of our frustrations with other people, words really cannot express how pleased we are with your company. Thank you so much we really appreciate it."
Cathy & Brett DeWald
"Rod & Dave did a really great job in minimal time. Good customers relations from them and very professional. Excellent quality at a reasonable price."
"Karndean is great flooring; Robin called the company direct to get answers! The job went well and looks fantastic"
"You do it all, remove old carpet and padding, move furniture and put it back. There are not extras to pay for!"
"Excellent service and product: Robin is very professional and knowledgeable. She is prompt about getting info and returning calls. And she doesn't waste time"
Brad & Phyllis Smith
"Our experience was excellent! One man came to do the carpet stretch and he was very prompt, professional, friendly and told us he had 30 years' experience. He did excellent work and we were very satisfied! We would definitely do business with Butler Floor & Carpet Co. again!"
"Your field crew is doing a really good job. They are low maintenance, they hustle and are easy to work with!!"
Marco - Walter Mucci Construction Co.
"Butler Floor was excellent. They came when they said they would to look at the job. Within a week they contacted me with the price. The installers were on time, professional, and did a fantastic job. They finished on time, the entire job only took them 3 days. I would not hesitate to give them my business again. I am so glad we did not try to do this as a DIY project."
"The ceramic tile project done by your team in my entryway far exceeded my expectations. The guys did a fantastic job removing the old tile and installing the new beautiful tile. A special thank you to Jim Rodgers in planning the project. Also, thank you to Aaron for his help. I could not be more pleased."
Jim and Darla C.
"We started at a "box store." Had to pay a deposit to have them measure. The quote was $1300.00 higher than we were quoted in the store. Went to Butler Floor and picked an in stock carpet. They measured (no charge) and gave us a quote $500.00 less than the box store original quote. Install was done within 2 weeks. Their installers moved the furniture, removed the old carpet and pad, professionally installed the new carpet and returned the furniture only after thoroughly vacuuming. We are very pleased with the installation, promptness and very competitive pricing. Would definitely use Butler Floor again."
"Butler Floor's customer service is always excellent, they are easy to work with and their installers are outstanding. I would never go anywhere else. "
"Thank you Butler Floor & Carpet for helping us create such a warm and inviting "mancave" (girls are allowed sometimes). The Karndean Loose Lay tiles and the gorgeous carpet were installed professionally and perfectly."
"I've had bad experiences in the past with carpet installation, but Butler floor was great. I choose Butler Floor because of their selection and good pricing. I loved the installers and felt very comfortable leaving them in my house."
"I love my new laminate floor! What an improvement over our old floors. On a scale of 1-10, I would definitely rate Butler Floor a 10. I will definitely use Butler Floor in the future."
"Thank you for the treatment we received from your company. The "selling" was low key and very non "high pressure." The prices on the samples helped to choose the colors and quality we wanted. The men who installed the carpet were very polite and cleaned up after the installation. I appreciate dealing with your company."
L.H., Slippery Rock, PA
"We love our carpet!!! It is so beautiful and I'm still in total awe. Your installers were very professional and polite. They did a great job and we will highly recommend your company to everyone."
"We love our new carpet and can't say enough good things about Butler Floor & Carpet. Aaron was great to work with in helping pick our carpet and in ordering and setting up our install. The installers were great as well. We appreciate the excellent service we have received from everyone at Butler Floor & Carpet. Thanks again!"
"I buy all my floor coverings from Butler Floor. Their customer service is just outstanding."
"Butler Floor is always friendly and works around my schedule. I have used other flooring contractors in the past, but I quit using them because I prefer Butler Floor. Anybody can sell you floor coverings, all the products are the same, but it's the customer service that makes the difference. Butler Floor provides fair pricing and complete customer support. Julie makes the process of purchasing a new floor easy. She is pleasant, responds quickly and gives me all my options. The installers are top notch, always courteous and thorough."
Bud M., Armstrong County Memorial Hospital
"Butler Floor consistently furnishes top quality work, is very responsive, and offers very competitive pricing. One of their best features as a company is their people. From the owners to the installers, they are conscientious and caring from start to finish."
John G., Deklewa
"I thank you and your team for such a great job. The room is finally transformed into a great looking workable office."
Michael, NonSlip Tapes LLC
"You couldn't ask for a better group of installers. Your guys did everything right."
Bernie W., PJ Dick
"We are very pleased with our recently installed hardwood floor and happy to have chosen Butler Floor & Carpet for both the purchase and the installation. Both Aaron and Todd treated us in a very professional, courteous manner and both showed us that they really cared about the appearance of the final outcome. Aaron was very helpful with answering our questions and gave us throughtful advice about the various products on display. Todd (the installer) was a master craftsman and is not only extremely skilled , but also very caring and meticulous about every aspect of the installation. He worked as though he was installing the floor in his own home and the outcome is a beautiful, attractive floor throughout every square foot. Thank you for a job that was superiously done."
Frank and Carol
"The installation crew was fast, neat and very polite. Thank you for a great experience. I love the results!"
G.H., Slippery Rock, PA
"Thanks, as always, for your kind & professional service."
"Our floor looks great! They did a beautiful job with the tile, replacing the trim and moving the furniture."
J.M., Winter Haven, Pa
"We love our new flooring and can't say enough good things about Butler Floor & Carpet."
Doug and Jen B.
"Thank you so very much for the super job you've done for us the last two days. You've been wonderful to have in our home. Your installers were very professional and polite. They did a great job and we will highly recommend your company."
Tom and Dee B.
"Your workmen are super workers, very polite, always cleaned up after themselves. We're very satisfied with our new flooring and really appreciate the time the saleswomen took with us."
Bill and Carolyn C.
"I want to express my thanks to you for a job well done at the new L.L. Bean Ross Park Mall Store. The project was very successful thanks in part to your team's responsiveness to the schedule and for the quality work your crew performed. Thank you and your team for their hard work and dedication to keeping to the schedule."
M.D. Pizzagalli Contruction Company
"Butler Floor has done numerous projects, both large and small, for us over the years. We have always been pleased with the professionalism of their intallers, and quality of their products and installation, no matter what type of flooring material is used. Julie and Tim have always made sure that we were pleased with the work that was done, from both an aesthetic and installation perspective."
Larry Moore, Butler Health System