Todd did a wonderful job. Love it. He’s a perfectionist and those people are very hard to find. Couldn’t have asked for a better installer and love the floor and trim.
Thank you for always being so accommodating and doing such great work. I am always grateful to work with such a professional organization.
Ray Kress, PW Campbell
Thank you, Robin, for helping me choose the carpet that I am completely happy with. I always trust your judgment. The store has a great selection of any type of flooring. Also, I think your guys that laid the carpet were excellent. Polite, careful with furniture, and efficient. This wasn't our first experience with Butler Floor, and it won't be our last.
Tom & Judy Dietzen
I am writing you this note to thank you for your excellent service. It is rare to find an organization that can do it "'all" right. You and your staff did.
My in store experience was amazing. I was greeted by Tom the minute I walked in the door. He made me feel so at home. I was given samples to take home and was assured that if needed, he would come out and walk me through my choices.
The next day I popped in and Robin treated me like I was her customer. She and I had samples lying all over the floor. She even insisted on loading them in my car to take home for a visual.
When I finally made my choices, Tom came out and took measurements and quoted prices. He discussed the amount of time it would take to do the work and we chose a date.
On the appointed date, Henry and David showed up, right on time. They were so very nice. They took extra care with moving my furniture and placing things back exactly as I wanted them. They worked diligently the entire time they were here. I was treated with respect and courtesy by both gentlemen. They obviously know their trade as they worked so well together. The most efficient workers I have ever had the pleasure to have in my home.
Should you ever be in need of any recommendations, please feel free to call on me. I would be more than happy to recommend your company.
Our experience with Butler Floor & Carpet has been nothing but pleasant. Robin's pleasant customer service continued through the carpet installation. Your installers, Dave and Henry, were timely, professional, and just a pleasure to have in our home. They took great care moving our furniture and during the installation to ensure there was no damage done. They did a terrific job tidying up as they progressed through the house. They were excellent representatives of your company.
Joyce and Rick Vinroe
From our first meeting with Robin to the demo to the install - these people are great. Once Robin knew what we wanted, she would pull tile boards off the racks every time we went to the showroom, pick up and drop samples off, order larger tile samples so we could get a better look at the pattern/print - this went on for weeks until we finally picked one. I'm not sure how she never lost her patience with us because I was getting annoyed with myself. She even brought Jim out to make sure the removal of a porcelain floor from an old turgonol floor could be done. On demo day, Greg and Clayton did an outstanding job of removing my old tile and not damaging anything in my kitchen. They kept the dirt contained and did a great job of cleaning up the demo dust. Jake is a young installer that is meticulous and my definition of a professional perfectionist. He is not happy unless you are happy. This was not a small job for a residence, my kitchen is over 450 square feet. I am ecstatic over the end result. The price was less than expected, the service was much better than expected and my new floor is gorgeous. I cannot say enough about this company, their staff and their work. This will be my only stop for any future flooring needs. Thank you all.
Cheryl and Larry Mazza
My experience with Butler Floor and Carpet was excellent. Robin took care of helping to choose carpet for our home a few years back. She was very kind, patient, and accommodating, even coming to our home to help with color choices. Later, the installer was very good, as well. Everything was done perfectly and to my satisfaction. Incidentally, the carpet is holding up beautifully. Thank you Butler Floor and Carpet. We will be seeing you for any future needs that may arise.
We have been clients of Butler Floor and Carpet since moving to Butler 5 years ago. They re-carpeted the whole house, re-did the floor in the basement and replaced our sun room floor this year. The work was top notch! We were amazed at the care the installers took to make sure the job was done right and the way we wanted it. We will use Butler Floor and Carpet again, next time we have a project that needs done.
I just wanted to thank you again for taking the time and assisting me with my carpet selection for yet another replacement. I appreciate all your time and efforts in locating my color and style. Jim and Robin always go above and beyond and that is why we come back to Butler Floor and Carpet again and again.
I would like to thank you for all of the work your guys did this summer. You were a big help with a fast response. I am looking forward to working with you next summer.
Thank you all for the excellent service received. The installation, finish work and clean-up were phenomenal.
Robin, was stellar. Her knowledge of the product, years of experience, and friendly, caring attitude made dealing there a joy! The carpet is installed, and looks great.
Jacob, the installer did an impeccable job his attention to detail is top notch. Couldn't ask for a nicer gentleman to do work for you. Robin was also very pleasant to deal with, very knowledgeable and willing to help with any situation that arose.
Wonderful -- excellent job -- would highly recommend. Prompt - Professional -Easy to work with.
Excellent installers were courteous and efficient.
Great - Everything from the sales cycle to installation. Very professional, courteous and punctual!
The sales staff is professional, courteous and efficient. The installation staff was incredible. Very efficient, professional, and accurate during installation of both carpet and flooring. The most recent installer was punctual, courteous, and mindful of keeping other areas clean. The installation had a few challenges, and the installer was able to adjust and work to ensure that we had the best installation completed on time and within the estimated costs.
Mary Alice Koeneke
Butler Floor is a Great company to do business. The people are great to work with.
From the consultation to the install everything was handled in a professional manner. Very quick process. Installers were nice and very respectful of our home. They made sure everything was done to our expectations. Flooring looks great! We have had several compliments. We will be using them again in the future!
Butler Floor and Carpet has done several floors for me and I have never been disappointed.
Awesome people. Great knowledge, very professional, helpful in every way.
Excellent company, This service is impeccable and the carpet and flooring are very high quality.
Loved working with Jim. He spent all the time we needed to understand the differences in carpet and tile. We will be back!
Sean and Erika Wright
Thank you for the beautiful job your men did laying the carpet. I'm so satisfied and will recommend your company anytime.
Great price, fast service, courteous installers.
Very pleased with the results; from purchase to installation of your product.
David and Mary Downs
Very happy with the carpet and the vinyl flooring. Your installers were very conscientious and did an excellent job.
The best carpet and service in the Butler area is Butler Floor!
Very professional company - easy to work with.
Dave and Linda McDowell
Love the product and the installer was very nice and did an excellent job. Great, professional experience.
Your store and the folks that make it successful are characters... characters of the finest kind. They are knowledgeable, honest, dependable, genuine and truly care about the work they do.
I am very pleased with the work your tow med did laying the carpet. I also appreciated how mannerly they both were.
Very good installers; patient and good work. Good carpet. Great service. We are very happy.
Just [wanted] to make you aware of the excellent job done by Tom Ball, Dave and the other installer. From the first time I stepped foot in your store and met Tom, to the last visit by Dave, I have nothing but wonderful things to say about your business, your staff and the service. My husband and I built our home 23 years ago and most recently updated it short of a new roof. Obviously along the way we have paid attention to maintenance needs and have met some real characters or shall I say questionable characters along the way. Your store and the folks that make it successful are characters…… Your store and the folks that make it successful are characters……characters of the finest kind. They are knowledgeable, honest, dependable, genuine and truly care about the work they do.
I cannot tell you how nice it is to be respected while dealing with a service issue. Thank you Butler Flooring for reminding me that decency, hard work, credibility and accountability still matter. Thank you for being a part of our renovations and for making the journey so easy. Best to all!
"The installers were absolutely great. Not only did they do a great job, they helped my elderly husband put heavier items back in place. Very thoughtful and kind!"
"In the world of DIY, Big box stores carry limited selections, would recommend Butler Floor & Carpet to everyone who wants a face to face conversation to help with selections, discuss quality of product and make suggestions for what looks best in the home. I especially appreciated Robin’s input on how to transition between different flooring types in my home."
"We love our carpet. Look and feels great. Les, Robin and Domenic were wonderful and we were very happy with everything."
"We are very pleased with the quality of our carpet! Installation was done in a timely and efficient manner!"
Tim and Debbie Drennam
"I had a quote from another company before coming to you, Robin made this sale! She was extremely knowledgeable, professional and courteous. She followed through with everything in a timely manner. A wonderful experience."
John and Sue Shedio
"Everyone I met at Butler Floor was kind, courteous and very professional"
"You always do great work and are pleasant to work with"
"Professional, super nice, very knowledgeable and on time service. Keep doing what you are doing!"
"The installation man we fastidious!"
Brad & Phyllis Smith
"Tom and Robin were helpful in choosing the color and quality for our carpet. Both very professional! Carpet installer and helper were right on time, stuck to the task, cleaned up and were on their way. No time was wasted with idle conversation. Very pleased with the carpet! Now onto the next room."
"Throughout our addition project we have had many disappointments with multiple contractors and businesses, working with your company has been a wonderful experience. From start to finish it was a smooth process. Everyone we have talked to has been friendly and professional…and actually showed up to do the job we agreed on. After all of our frustrations with other people, words really cannot express how pleased we are with your company. Thank you so much we really appreciate it."
Cathy & Brett DeWald
"Rod & Dave did a really great job in minimal time. Good customers relations from them and very professional. Excellent quality at a reasonable price."
"Karndean is great flooring; Robin called the company direct to get answers! The job went well and looks fantastic"
"You do it all, remove old carpet and padding, move furniture and put it back. There are not extras to pay for!"
"Excellent service and product: Robin is very professional and knowledgeable. She is prompt about getting info and returning calls. And she doesn't waste time"
Brad & Phyllis Smith